Authorized Reseller		Feature Highlights

Feature Highlights

• Can run as a standalone system or be integrated with SBT or other major accounting systems.
• Developed in Microsoft Visual FoxPro which provides superb performance and power.
• Visual FoxPro's ODBC feature provides the migration path to a client-server platform.
• FoxPro's OLE feature provides an easy access to other applications.
• Built-in alert system for special orders or customers to prevent mistakes.
• Built-in priority to define the order of service.
• Built-in reminder for outstanding orders to assure they will always be taken care of.
• Supports multiple returns of a product.
• Allow cross shipments, return for credits, refunds and return for replacement.
• Password security to prevent unauthorized access.
• Support bar code processing.
• Approval for special handling or exceptions such as refunds, cross shipments, waiving of service charge.
• Validate proof of purchase of the returned products by serial number or sales order number, and warranty period.
• Validation to protect against return of wrong products, products with wrong configuration or products with no prior valid approval.
• Separate inventory system for the returned products which belong to your customers.
• Built-in user defined chart of accounts for journal entries related to the services that gives you accurate accounting data such as the liability and cost for the services.
• Intelligent information directs you to achieve continuous improvement.
• Built-in controls help you meet the ISO 9000 requirements.

Functions

• Validate if the returned products were sold originally by your company.
• Verify the warranty period.
• Issue the RMA approval.
• Receive the returned product.
• Verify the returned product's configuration and supporting documents.
• Capture information of product testing, repairing and/or replacement.
• Keep track of products packing and shipping back to customers.

Inquiries & Reports

• RMA order status by customer, order date or estimated return date.
• Outstanding RMA open orders by customer.
• Past due order status RMA pool inventory status.
• Return statistics by products.
• Audit Trials and many more...

Utilities

• Password Maintenance
• Customer File Maintenance
• Part Maintenance
• Inventory Maintenance
• Internal System and Data
• Table Maintenance
• Import and Export Databases

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